Today I got a taste of the future of gaming, and by god does it taste like shit with a capitol SH…IT. I have two games that I want to play. One is online, and the other is or rather said on the box – requires internet to install. Now working in the film industry I know all about copy right and so forth and so on, and I understand that in a bid to ensure that their games are not copied and distributed computer software giants are resorting to online security checks. Fine. I support that. I’m a proud member of STEAM, PUNK BUSTER, XFIRE, SEGA, ACTIVISION, LIONHEAD, the list continues.
Today it has taken me nearly an hour to launch the one game. Steam likes to update itself, check to see if Mother Theresa has risen from the dead, download a few porn (Heterosexual no doubt), scratch it’s digital balls and then decide to update the game. I remember when it used to take 30 minutes to load a game. It was called the COMMODORE 64, and the game was on cassette tape. Oh and that was nearly 20 years ago. We’re going backwards? Or is South Africa not keeping up? Well certainly on the net side of things I know SA is behind. But hopefully in 2010 that will change.
So then lets look at the other game, the one that has taken 5 gigs of downloads, two weeks of updates and two reinstalls. Lord of the Rings Online. Now I don’t mind paying R150 a month for a game like this. It updates regularly, I can play with my mates and all is good and well. Or so you’d think? They recently changed their billing company who are now separate. OK, well I haven’t played the game for a while now, but sure – I’ll give yet another company my digital DNA (name, addy, credit card etc). Except that before I’d even seen a hobbit’s hair foot, the website cheerfully tells me to phone the UK because my card and account has been blocked.
No reason, just blocked. Phone the UK. Guess what – the number doesn’t work! Hahahahahaha. OK, so I look for my land line telephone (it’s usually lying next to the ADSL router which is permanently connected. Can’t find the phone. Turn the house inside out, upside down. No phone. Either my flatmates have shoved it up their asses in some bizarre sexual version of broken telephone, or the maid has tossed it out, or simply put it in the cupboard with the dishwashing liquid… brb –
-no, not there either.
So I can’t use Telkom to call the UK. Now the reason why I’m trying to call them is because three weeks ago this happened. And so I sent them an email – as they suggest. Fuck all. Not even an automated response. Nothing. So I wrote to Codemasters (makers of Lord of the Rings Online) and complained. How was I supposed to give them my R150 per month if I couldn’t even resolve why I wasn’t allowed to sign up? Their response was swift.
“Regretfully we are not licensed to operate in South Africa and so cannot provide support.”
Regretfully I bought their FUCKING GAME in a South African store. To me that means, if you ship if to a country and take people’s money, you license yourself to provide support. But anyway… so today I tried another credit card, after going through the shlep of creating a new free email address (won’t allow my username to even enter a different card… just blocked), go through the whole D DNA thing again, and what happens? Guess? You got it – FUCKING BLOCKED – AGAIN! A different card! I give up. I bought a game and I can’t play it. And the people who sold it to me – won’t help me. And the people who made it – deny it’s their problem. Where does that leave me?
Wait – it gets better – it leaves me trying to write my blog about how frustrated I am. EXCEPT THE BLOG THING IS FUCKED!!!!! And yes I’m using multiple exclamation points because it’s necessary. The blogger I use loads up to the sign in page, and then sits there. So I’m writing this in word pad (a good, tried and tested fucking program that doesn’t need fucking internet or STEAM or anything to work). I will, when the blog site is back and running, try to upload this. If not, I’ll go cut my fingers off for something to do and be mildly entertained by.
Good bye cruel digital world… like you give a fuck.